SUMMARY

GENERAL CONDITIONS
PRECONDITIONS
1. SITE CONTENT
2. RIGHTS OF INTELLECTUAL AND INDUSTRIAL PROPERTY
3. LINKING
4. MATERIAL SENT TO WISE SRL
5. APPLICABLE LAW
6. AMENDMENTS OR ADDITIONS TO THE SITE
7. PROTECTION OF PERSONAL DATA
SALE CONDITIONS
8. CONCLUSION OF THE CONTRACT
9. METHOD OF PURCHASE
10. PRE-ORDERS
11. AMOUNT DUE
12. METHODS OF PAYMENT
13. MODALITIES AND DELIVERY EXPENSES- BILLINGS
14. RIGHT OF WITHDRAWAL TO THE CUSTOMER
GUARANTEES
15. TERMS OF USE
16. GIFT, GREETING CARDS AND PROMOTIONAL CODES
17. SIZES
18. PROTECTION OF PERSONAL DATA
19. COMPLAINTS
I AGREE
CONTACTS


PRECONDITIONS
In this notice there are the terms and conditions of use of the site corresponding to www.wiseboutique.com (“Site”) owned by Wise srl which must be abode by all those who wish to surf on the web pages of the same.
By accessing the site and browsing its web pages, you agree to the terms and, in oder to make the users of the site take knowledge of them, a link that invokes this document appears at the time of the opening of www.wiseboutique.com home page.
In case the user does not wish to accept the terms, it is enough that you refrain from surfing the web pages.
In addition to the above, anyone who accesses the site implicitly declares to be of age and not to use the site and the material contained therein for unlawful purposes or otherwise contrary to the regulations of law.
Conditions may be modified by Wise srl anytime, without this being given prior notice to users and without prejudice to the latter’s obligation to read them periodically before accessing the site content.
If within the web pages of the site goods and services are offered or contents subject to specific terms and conditions contained in these pages are presented, the same conditions shall prevail over these terms and conditions.


1. SITE CONTENT
Wise srl intends to offer, through the pages of the site, general information in relation to its business and, although these last are constantly tested and updated by qualified and specially selected people, it is understood that the content of the same, with respect to the subject matter, should not be considered either exhaustive or complete. For this reason, Wise srl informs that the material contained on the site may have elements inside that, if used, could lead to violations of intellectual property rights in ownership of third parties.


2. RIGHTS OF INTELLECTUAL AND INDUSTRIAL PROPERTY
All the site content is copyrighted and protected by applicable rules on copyright and industrial and/or intellectual property. By way of example, but not limited to it, as site content must be considered:
-          texts
-          any graphic representation and/or texts in general
-          photos
-          videos
-          audio playbacks
-          codes and format scripts
 
It is strictly forbidden any reproduction, modification, transmission, publication and/or redistribution of the contents of this site without the express written permission of Wise srl, except for printing activities, downloads and views of the site content made exclusively for personal and non-commercial purposes and provided that the content is not modified in any way and the included information relating to industrial and intellectual property rights are kept.
Finally, Wise srl gives notice that it is absolutely forbidden to use all distinctive signs in ownership of Wise srl as metatags (xml languages).
At the same time, the content of the site may not , wholly or partly, be spread through communication channels such as internet, television and radio systems, or of any nature without prior written permission from Wise srl.


3. LINKING
Wise srl informs that, in order to create a link to their home page, currently visible at www.wiseboutique.com, you must send an authorization request by e-mail to socialnet@wiseboutique.com where the following fields must be indicated:
-          data of the applicant company
-          data relating to the person responsible for the technical aspects of the management of the links (including the e-mail address)
-          web address where the link of the home page of the site will be placed
-          information about the reason of such request
If authorized by Wise srl, the creation of a link to the site assigns a non-exclusive and non-transferable license. Anyway Wise srl recognizes the possibility to create a link to the home page of the site but not with its inside pages.
It should be noticed that the violation of all this sets up a conduct that is actionable even in terms of unfair competition, governed by applicable rules.


4. MATERIAL SENT TO WISE SRL
Any material sent via e-mail or other means to Wise srl gives implied authorization that it can be freely reproduced, used, disclosed, processed, displayed, used to make copies and distributed to third parties without any limit. Similarly, without prejudice to respect for morals and the protection of personal data, all texts, ideas, concepts, know how contained in such material may be freely used and economically exploited by Wise srl for any purpose, including developing, manufacturing and marketing of the products using such material or what is related to it. By sending material to Wise srl you represent and warrant that you are the exclusive owner or otherwise that you have the right to freely use the same, resulting in total exclusion of the risk that its use may determine violations of all kinds and sorts by third parties. Wise srl recommends not to transmit through electronic communication channels all what  you do not consider freely usable by third parties.


5. APPLICABLE LAW
The conditions are regulated by the Italian law and must therefore be interpreted applying this rule. Anyone who accesses the site from a country other than Italy shall act in full compliance with terms and conditions and applicable laws in the latter country.


6. AMENDMENTS OR ADDITIONS TO THE SITE
Wise srl also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving notice. In this context, Wise srl gives notice that such activities may involve the temporary or definitive inability to access the website and/or its contents.


7. PROTECTION OF PERSONAL DATA
Pursuant to article 13, legislative degree n. 196/03 and subsequent amendments and integrations (“Privacy Code”) , we inform you that your personal data will be processed with electronic means from Wise srl with registered office in Corso Giuseppe Mazzini, 71 26100 Cremona (CR), P.IVA, Codice Fiscale 01230310193 and number of registration in the business register of Cremona 152948, in the person of its legal representative pro tempore acting as data controller for the purposes of the execution of contracts, execution of requests and of the provision  of the services required as well as for the fulfilment of obligations under national and/or of the Community laws and regulations. The lack of the compilation of the compulsary fields marked with an asterisk (*) will make it impossible to Wise srl to continue providing the services requested by you. The supplied personal data will be handled for sending newsletters and promotional material, too. In connection with this you will be asked to give your consent to its processing. Your personal data may be communicated to third parties in relation to Wise srl within the limits and for the purposes indicated above. We inform you that at any time you may exercise the rights represented in the article 7, Privacy Code, sending an e-mail to customercare@wiseboutique.com.
We invite you however to upgrade your data in case of variations and to read the full text of the statement below.
Article 13 D. Lgs. 30th June 2003, n. 196
Statement
1. The person concerned or the person from whom personal data are collected shall be preliminarily informed orally or in writing about:
1.1  The purposes and methods of processing for which the data are intended
1.2  The compulsory or optional nature of the provision of the data
1.3  The consequences of a refusal to respond
1.4  The subjects or categories of subjects to whom the personal data may be communicated or entrusted and the purpose of dissemination of the given data
1.5  The rights of the article 7
1.6  The identification data of the data controller and, where designed, of the representative in the State’s territory pursuant to article 5 and of the person in charge. When the owner has designed more responsibles, at least one of them is indicated, indicating the site of the communication network or the modalities through which it is easily known the updated list of data processors. When a manager for aknowledgement of the interested was appointed, operating the rights referred to in article 7, such director is designed.
2. The statement referred to in paragraph 1 also contains the elements foreseen by specific provisions of this code and may not include elements already known to the person providing the data or whose knowledge can hinder the exercise by a public subject of inspection or audit undertaken for purposes related to defence or State’s security or prevention, detection or repression of crime.
3. The Guarantor may identify, with precise measure, simplified procedures for the provided statement, in particular from telephone services of assistance and information to the public.
4. If the personal data are not collected from the data subject, the statement as per paragraph 1, including the categories of processed data , is given to the same person when registering data or, when their communication is envisaged, no later than the first communication.
5. The arrangement referred to in paragraph 4 shall not be applied if:
5.1  The data are processed according to an obligation under the law, regulations or Community legislation.
5.2  The data are processed for the purposes of carrying out defence investigations, pursuant to law 397, December 7th, 2000, or, anyway, to assert or defend a right in court, provided that the data are processed exclusively for the said purposes and for the period strictly necessary for their pursuit.
5.3  The statement to the data subject involves the use of means that the Guarantor, prescribing any appropriate measures, declares clearly disproportionate to the protected right, that proves in the Guarantor’s opinion, it is impossible.
Article 7 (D. Lgs. June, 30th 2003, n. 196)
Right to access personal data and other data
1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him/her, even if not yet recorded, and their communication in an intelligible form
2. The interested party has the right to obtain information about:
2.1  The origin of personal data
2.2  The purposes and methods of treatment
2.3  The logic applied in case of treatment carried out with the help of electronic instruments
2.4  The identity of the holder, the responsibles and the designed representative pursuant to article 5, subparagraph 2
2.5  The subjects or categories of subjects to which the personal data may be communicated or who may come to know them in their capacity as designated representative in the State’s territory, managers or agents
3. The interested party has the right to obtain:
3.1   Updating, correction or, when there is interest, integration of the data
3.2   The cancellation, transformation into anonymous form or blocking of the data treated in violation of law, including those of which it is not necessary the maintenance in relation to the purposes for which the data were collected or subsequently processed
3.3  Certification that the operations as per letters a) and b) have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, unless this requirement proves to be impossible or involves on the use of means that are manifestly disproportionate to the protected right
4.  The interested party has the right to oppose wholly or partly:
4.1  On legitimate grounds, to the processing of personal data concerning him/her even though relevant to the purpose of collection
4.2 To the processing of personal data concerning him/her for the purpose of sending advertising materials or direct selling or for carrying out market researches or commercial communication.

SALE CONDITIONS
In this document , the following are the general conditions of sale and of online payment via the web site corresponding to the domain www.wiseboutique.com owned and operated by Wise srl, registered office in Corso Giuseppe Mazzini, 71 26100 Cremona (CR) Partita IVA, Codice Fiscale 01230310193 and number of registration in the business register of Cremona 152948.
These general terms and conditions, except any dispensations specifically agreed in writing, shall govern the relationship between Wise srl and the customer, consumer or professional.


8. CONCLUSION OF THE CONTRACT
8.1 The contract between Wise srl and the customer shall be considered concluded with the acceptance of the order by Wise srl and, anyway, except good late payment. By filling in the online order, the customer declares to have read all the information provided during the purchase procedure, and to fully accept the general conditions herein below.
8.2 Once the online purchase procedure is finished, the customer will print or save an electronic copy or save these general terms and conditions and, if the customer is a consumer also in respect of the provisions of articles 52 and 53 of the D. Lgs. 6th September 2005, n. 206 (“D. Lgs. N. 206/2005”).


9. METHOD OF PURCHASE
9.1 The customer can buy online only the products present in the electronic catalogue published on the site (Products) and reported as available at the time of placing the order, as described in the relevant factsheets available therein. It is understood that the measures, weights, dimensions and performance listed in the information document are approximate values and that the picture accompanying the description of a product may not be perfectly representative of its characteristics but differ in colour, size, composition and/or accessories shown in the picture. Wise srl ensures that all the products in the online catalogue are original and from the supplier company.                                         
9.2 The reception of the order is confirmed by Wise srl using reply via e-mail sent to the e-mail address communicated by the customer at registration time in the restricted area of the site or at the time of filling out the electronic form on the submission of the order. This confirmation message will contain the date and time of receipt of the order and a “Customer Order Number”, to be used in any further communication with Wise srl. The response message of Wise srl will contain a summary of the order, of all data entered by the customer and of the general conditions.

9.3 Acceptance of an order will take place only at the moment that wise S.r.l. dispatches the goods. Shipment and delivery will be confirmed by e-mail. Confirmation is subject to availability of goods. 

Wise S.r.l. is entitled not to accept an order or to withdraw from any contract, based on justified reasons.

Some of the situations in which we may do so are:

- obvious errors or inaccuracies regarding the goods appearing on wiseboutique.com;

- exceptional unavailability of product;

- the billing information is not correct or not verifiable;

- we have reason to believe that an order may be fraudulent;

- we could not deliver at the address provided;

- Suspicion of credit or debit card fraud.


9.4 If, for whatever reason, Wise srl could not satisfy the customer’s order, it will be notified to the latter by e-mail.


10. PRE-ORDERS
Customers can book articles whose arrival is expected in the months following the purchase, throughout the season. Those purchases are called PRE-ORDERS. Pre-order purchases are recognizable by the inscription which appears under the item in a black rectangle.
Articles in pre-order are ready to be delivered at the warehouse until September 30th for the autumn-winter collection and until March 15th for the spring-summer collection. This means that the delivery of the pre-orders can also occur a few months after the date on which the order was made and its payment.
Payment of goods in pre-order is made at the confirmation time of the purchase. The dispatch of the purchase of the pre-order will occur after having checked the payment and upon arrival of the goods in the warehouse of Wise srl.
In case the order in pre-order can not be satisfied, the amount paid will be repaid. In case of payment by credit card,  the amount will be repaid via procedure of transfer of the amount charged to your credit card or by bank transfer. In the latter case, the customer shall promptly provide the Bank data upon which it will be sent a refund ( codice abi, cab, iban, account number and bank details of the holder of the Bill).


11. AMOUNT DUE
The amount due for the purchase of the products is the one  from time to time made known to the customer directly from Wise srl through the site and summarized in its total in the cart.
The payment may be made by the customer in accordance with one of the methods below.


12. METHODS OF PAYMENT
12.1 The payment for the products purchased online by the customer will be made using the modality chosen at the side of the order. Nothing more will be due by the customer in relation to the total of the order shown at the end of the purchase procedure. In case of acceptance of the order for products to be delivered outside the Italian territory, the amount corresponding to the cost of the ordered products will be increased of any shipping charges, and of the taxes, if required by the legislation of the country of destination of the products purchased.
12.2 Orders are invoiced in Euros and reflect the prices in Euro that are published on our website. To help customers in approximating the value in Euro in their currency, the site www.wiseboutique.com has a currency converter. The amount you will be charged on your credit card or on PayPal account can vary as it is based on fluctuating exchange-rate regimes. Wise srl invites customers to contact their bank to request detailed information on exchange rates and bank charges relating to their transaction.
12.3 Wise srl reserves the right to require customers with the shipment of the goods in the same State of invoicing the goods.
Payments for the purchased products, by virtue of these general conditions, will be exclusively through credit card, bank transfer o PayPal account (www.paypal.it).
12.4 CREDIT CARD
a)      In case of products purchased with payment by credit card, at  the conclusion of the purchase online, the referring bank will authorize only the amount of the commitment relating to the purchase. The amount for the goods, even partially, or in pre-order will be actually charged to the customer’s credit card at the time of receipt of the summary of the order done via e-mail.
b)      In case of  withdrawal by the customer pursuant to D.Lgs. N. 206/2005, or non-acceptance of the order by Wise srl, this will mean, without delay, the cancellation of the transaction and of the committed amount. The times of removal for certain types of cards depend only by the banking system and can go up to their natural expiry ( currently the 24th day from the date of authorization).
c)      Wise srl reserves the right to debit the amount of the order placed by the customer on his/her credit card in order to avoid the expiration of the authorization of the transaction as provided for in paragraph b) above.
d)     Wise srl reserves the right to ask the customer additional information (e.g. his/ her telephone number) or sending copies of documents proving the ownership of the used credit card. The customer aknowledges that – in the absence of the sending of the requested documentation- the order may not be accepted.
e)      At no time of the purchasing procedure Wise srl can know the credit card information of the customer, transmitted by protected connection directly to the website of the Bank that handles the transaction. No computer store of Wise srl will keep such data. In no case then Wise srl will be responsible for any fraudulent use and abuse of your credit card by a third party, upon payment of the products purchased on the site.
f)       In case of payment of the amount due by the customer by credit card, Wise srl can not be considered responsible for the outcoming of the transaction, which depends exclusively on the third party service provider of online payments and that, in any case, will be chosen from among the main players in the sector at national level.
g)      The customer aknowledges that the forwarding of the purchase order and the payment takes place through electronic communication networks and services whose correct working is not under the control of Wsie srl and of which it can not be considered responsible.
h)      In order to ensure better protection for purchases made online, Wise srl recommends customers to adhere to the services Verified by Visa or Mastercard Securecode, requiring a safety PIN code with which you can make your purchases safely .
i)        To ensure safe purchases, Wise srl uses SSL ( Secure Socket Layer) technology. This technology encrypts and protects the data sent by internet. As SSL is enabled, it will appear at the top of the browser a padlock with the green address bar, and clicking it you will get information about the SSL digital certificate registration. In addition, at the top of the browser, the URL will begin with “https” instead of “http”. This will ensure the data protection for the page where the customer is located
l)        For the new customers Wise srl requires its own bank to contact the counterparty bank to verify the transaction, before the actual charge on the customer’s credit card. Such verification could cause some delay in the shipment of the first order. Payments made through the PayPal system with a verified account do not suffer delays for banking verification.
m)    Wise srl reserves the right to require customers with the shipment of the goods in the same State of the invoicing of the goods.
 
12.5    BANK TRANSFER
a)      In case of payment of the products by bank transfer, in the customer’s order confirmation sent by e-mail by Wise srl, as written in the above article 9.2, will be given the bank details of Wise srl. The products which are the subject of the customer’s order in this case will be set aside pending accredit on current account of Wise srl of the amount due.
b)      The customer is in any case required to send to Wise srl a copy of the credit transfer order made in favour of the latter. This copy must be sent within 48 hours after the receipt of the order confirmation by e-mail to the e-mail address administration@wiseboutique.com or by fax to the number 0372460975. In the absence of receipt, within the mentioned deadline of 48 hours, of copy of the bank transfer, Wise srl will cancel the customer’s order.
c)      The shipment of the customer’s order will be made once that Wise srl has received the actual credit on its current account of the amount of the order.
 
Bank transfer to:
Bank: Banca Popolare di Mantova
Account: Wise SRL E-COMMERCE
IBAN: IT 48 S 05204 11503 000000002114

SWIFT/BIC: BPALIT2MXXX

Cause:  Wiseboutique - order 000000/0000 (Order Number)
 
12.6    PAYMENT BY PAYPAL CARD
a)      In case of payment by PayPal card the customer will be able to make the payment of the order directly through your verified PayPal account. Wise srl informs that payments will be accepted only from verified accounts and reserves the right to ship the products which are the subject of the customer’s order to the address shown on PayPal verified account.
b)      Payments for orders of products from unverified PayPal accounts will be cancelled and consequently not satisfied by Wise Srl.


13. MODALITIES AND DELIVERY EXPENCES - BILLINGS
13.1     The ordered products will be sent to the address specified by the customer at the time of the registration in the restricted area of the site access; if different, to the address specified in his/her order. Wise srl is entitled to accept or reject an order, it is likely that if the delivery of goods takes place outside the Italian territory the order is rejected.
13.2     Wise srl does not deliver at PO boxes or Fermo Posta, all delivery addresses for mailboxes and Fermo Posta will be automatically deleted.
13.3     The status of order delivery will be visible to the customer by accessing to the site and consulting the reserved area at the moment of purchasing (“My Orders”).
13.4     For every order placed on the site, Wise srl will invoice of the shipped products both by sending the invoice via e-mail to the registered holder of the order, in accordance with the article 14 D.P.R. 445/2000, and including it in the package containing the products, in 5 copies. For the emission and arrangement of the invoice, the information provided by the customer in the order form and at the time of registration in the restricted area of the site will be considered as authentic. Once issued the invoice, it will not be possible to adopt any changes to the data you entered.
13.5     Delivery expenses, explained on the site and in the text of the order, are to be paid by the customer under the following circumstances:
FOR ITALY, SAN MARINO e CITTA’ DEL VATICANO:
DHL Standard shipping (3/4 working days) costs 8,00 Euros for purchases in amount less than 50,00 Euros.
For the countries belonging to the EU:
DHL Standard shipping (3/4 working days) costs 10,00 Euros for purchases in amount less than 200,00 Euros.
FOR USA, AUSTRALIA, NEW ZEALAND, CHINA, HONG KONG, MACAU, SINGAPORE, SOUTH KOREA, TAIWAN, JAPAN, PHILIPPINES, KUWAIT, OMAN, QATAR, SAUDI ARABIA, UNITED ARAB EMIRATES, INDIA, CANADA, SWITZERLAND, NORWAY:
DHL/UPS Standard shipping (3/4 working days ) costs 15,00 Euros for purchases in amount less than 200,00 Euros*
For the rest of the world:
DHL/UPS Standard shipping (3/4 working days) costs 50,00 Euros for purchases in amount less than 500,00 Euros*
*delivery times are more sensitive to changes, and the cost of shipping does  not include customs duties and import variable taxes.
13.6     Delivery expenses, explained on the site and in the text of the order, are free of charge under the following circumstances:
for ITALY, SAN MARINO e CITTA’ DEL VATICANO:
DHL Standard shipping (3/4 working days) is free for purchase in amount more than 49,99 Euros.
For the countries belonging to the EU:
DHL Standard shipping (3/4 working days) is free for purchases in amount more than 199,99 Euros.
for USA, AUSTRALIA, NEW ZEALAND, CHINA, HONG KONG, MACAU, SINGAPORE, SOUTH KOREA, TAIWAN, JAPAN, PHILIPPINES, KUWAIT, OMAN, QATAR, SAUDI ARABIA, UNITED ARAB EMIRATES, INDIA, CANADA, SWITZERLAND, NORWAY:
DHL/UPS Standard shipping (3/4 working days) is free for purchase in amount more than 199,99  Euros*
For the rest of the world:
DHL/UPS Standard shipping (3/4 working days) is free for purchase in amount more than 499,99 Euros*
*delivery times are more sensitive to changes, and the cost of shipping does not include customs duties and import variable taxes.
13.7     Shipping within the European Union is not subject to import duties. Shipments outside the European Union are subject to import taxes that can not be calculated at the time of purchase and then excluded from shipping charges and so they must be paid by the customer.
Private U.S.A. citizens and non-U.S.A citizens residing in the U.S.A who import Internet goods from abroad are required to have a Social Security Number and must release this number willingly to the express courier or broker, in this case DHL. Non-USA citizen/resident who do not have a USA Social Security can provide a CBP - Customs Border Protection-assigned number. The process to obtain a CBP assigned import number generally takes 10 business days.
13.8     Shipping of the orders will be carried out from Monday to Friday. Orders placed on Saturdays or Sundays or other public holiday or holiday will be made by Wise srl from the first working day following the day of forwarding.
13.9     Delivery to the customer of the ordered products will be carried out by a specially commissioned courier. The communication to the customer about which courier will be in charge of the delivery will be made following the modalities shown on the site. No resposibility can be imputed to Wise srl in case of delay in delivery of the order.
13.10  At any time the customer can check the status of your order shipment by accessing the reserved area of the site or link to the site of the chosen shipper through the combination of the Customer Order Number assigned at the time of the order confirmation and the Tracking Number (or similar tool) assigned to each single shipment.
13.11  The contractual performance of Wise srl towards the customer is fulfilled when the products purchased by the latter are delivered from Wise srl to the chosen courier.
Delivery by the courier of the ordered product is meant at the customer’s street floor, unless different communications from the customer service. Shipments carried out by Wise srl are insured against damage or loss. Insurance will be valuable until the moment of the delivery of the goods to the address indicated by the buyer.
13.12  At the time of delivery by the courier of  the purchased product, the customer has to check:
-          that the number of the delivered boxes is the same as reported in the transport document given in advance by e-mail.
-          that packaging is intact, undamaged nor wet or anyhow altered, even in the closing materials.
Any damage to packaging and/or to the product or the mismatch in the number of packages or of the indications, must be immediately contested by the customer, by putting control reserve (specifying the reason of the reserve, as “pierced packaging”, or “crushed packaging “, and so on) on the courier’s proof of delivery. Once you have signed the courier’s document, the customer can not oppose any contestation about the outward characteristics of what was delivered.
Possible problems of physical integrity, consistency or completeness of the received products must be reported within one month after its discovery, in accordance with the procedure laid down in these general terms and conditions.
13.13  In case of refused delivery or lack of withdrawal within 5 working days of the product in stock at the courier’s warehouse, due to repeated inability to deliver it to the address indicated by the customer at the moment of the order, the ordered product will be returned to the warehouse of Wise srl and any shipping fees charged to Wise srl will be deducted from any refund due to the customer.


14. RIGTH OF WITHDRAWAL TO THE CUSTOMER
14.1 Pursuant to article 64 D.Lgs. n. 206/2005, the customer who is the consumer will be entitled to withdraw from the purchase contract for any reason, without the need to provide any information and at no cost, within the time and in the way that are laid down in the following articles.
14.2  To exercise the right of withdrawal provided for in article 14.1 above, the customer must fill out the request form provided in the section “Order History & Status” to Wise srl within 14 working days from the date of receipt of the products, for which the right of withdrawal  is exercised.
14.3 Once we have received this notice of withdrawal, the customer will be promptly communicated the instructions on how to return the goods, by assigning a unique code of RMA  (Retourn Merchandise Authorization) to return the product/s. The customer will receive an e-mail of received authorization from the Returns Department of Wiseboutique.com, containing the waybill of the courier. You will then be able to book the goods return via DHL courier Call Center at the number 199 199 345 or via UPS courier webpage https://wwwapps.ups.com/pickup/schedule?loc=it_IT. The product to be returned must arrive back to Wise srl within 10 days from the reception of the mentioned communication authorization RMA. For this reason it will be considered the date of the delivery to the courier.
The return can be claimed only by the holder of the order and made to the same address used for the shipping.
14.4 Your product must be returned unused, undamaged, unwashed or otherwise altered, complete with all its parts, with the control card related to it, the guarantee seals ( adjustable closing tag and irreversible tag) that must be intact and untampered and in its original packaging ( including wrapping and original boxes and any auxiliary material such as dustbags, hangers and suit-covers). To limit damage to the original packaging, it is recommended to insert it into a second box on which to affix the label provided by Wise srl with the RMA number ( Return Code Authorization); it is avoided in all cases the position of the label or adhesive tapes directly on the original packaging of the product.
14.5 Shipping charges related to the returning of the product are differentiated on the basis of the reasons for returning the ordered product by the customer at the site www.wiseboutique.com.
a)      Shipping charges related to the returning of the product shall be borne by Wise srl ONLY for the first change (size / colour or for defective items) depending on availability of stock of the product in the requested size/colour or for reimbursement. Shipments of replacement items are free of charge if the customer is located within the Italian territory or the European Union one.
b)      Shipping costs for replacement of the product outside the Italian territory or the European Union one are at the customer’s expenses; besides the costs of delivery will not be reimbursed to the customer or other incidental expenses and/or taxes existing when performing the order.
b.1)  For USA, Australia, New Zealand, China, Hong Kong, Macau, Singapore, South Korea, Taiwan, Japan, Philippines, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, India, Canada: shipping cost* is Euro 15,00.
b.2)  For the rest of the world: shipping cost* is Euro 50,00.
*shipping cost does not include customs duties and variable import taxes.
c)      The shipment is under the full responsibility of the customer until the certificate of receipt is in the warehouse of Wise srl.
14.6  The right of withdrawal is applied only to the purchased product in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased product. In case of orders including more products you can exercise the withdrawal with respect to one or more of the products that you have ordered, specifying the description of the products that you intend to return, in filling up the module, under the previous article 19.
In the event of damage to the product during its transport, Wise srl will give the customer notice of the incident (within 5 working days from receipt of the product in its warehouse) to enable him/her to make a timely complaint against the chosen courier and obtain a refund of the product value( if this is insured). In this case the product will be made available to the customer for its restitution, simultaneously eliminating the request for withdrawal.
Wise srl is not responsible in any way for damages or theft/ loss of the goods.
Upon its arrival at Wise srl, the product will be examined to assess any damages or tampering not caused by the transport. If the packaging and/or wrapping may be damaged, Wise srl will withhold  from the due refund a percentage not exceeding 10% of the value of the product itself, as a contribution of the recovery costs.
14.7 Except for any recovery costs for damage to the original packaging, Wise srl will refund to the customer the amount paid for the purchase of the product within 14 days from its return. If the payment was made by credit card, the refund will be via procedure of transfer of the charged amount to your credit card or by bank transfer. In the latter case the customer will promptly provide the information of the bank account upon which it will be sent the refund ( ABI-CAB-IBAN codes, number of account and bank name of the invoice payee).
14.8 The customer loses the possibility of exercising the right of withdrawal, for lack of essential integrity of the product ( or package and/or its contents), in case Wise srl finds out :
-          the use, even partial, of the product and of any accessories;
-          the lack of the external packaging, the original internal packaging;
-          the tampering and the wearing of the guarantee seals;
-          the absence of integral elements of the product;
-          the absence of the control card attached to the product;
-          the damage to the product not due by its transport.
In such cases the products remain at the warehouse of Wise srl available to the customer to be picked up at his/her responsibility and expense.
 
GUARANTEES
14.9 All products sold through the site are covered by the manufacturer warranty for defects of conformity, which lasts 12 months if the customer is a professional operator (and as such has VAT number- partita IVA) and lasts 24 months if the customer is a consumer as well as said in the D.Lgs. n. 206/2005
14.10 The manufacturer warranty is given in terms of law.
14.11 The warranty is applied to the product that has a lack of conformity, provided that the product is properly used, in accordance with its intended use and as provided in the accompanying documentation. In case of lack of conformity, without charge to the customer, Wise srl will restore the conformity of the product by repairing-replacing it or reducing its price or by the termination of the contract. If, as a result of control by Wise srl, the defect does not prove to be a lack of conformity, the customer will be charged of any verification and repair costs, where applicable, as well as transportation costs if supported by WIse srl.
14.12 If, for whatever reason, Wise srl could not render its customer a product under warranty ( repaired or replaced), it will proceed at its own discretion to refund the amount paid taking into consideration the use of the product or to replace it with a product that has the same or better characteristics.
14.13    The time of repair or replacement of a defective product only depends on the manufacturer’s policies and no damage can be requested to Wise srl for any delays in carrying out repairs or replacements.
14.14    In case the application of the guarantees implies the return of the product, the product shall be returned by the customer in its original packaging, complete in all of its parts (including the wrapping and any documentation and accessories). In order to limit damage to the original packaging, Wise srl recommends to insert it into a second box.
 
15. TERMS OF USE
15.1 SHOES
All shoes must be tried on a carpet, before being sure to keep them. Shoes must be returned free of signs and in their original box, that must be intact, and eventual other containers (dust bags, tissue paper) as an integral part of the product. Shoes returned without original wrappings or with damaged containers or with signs of wear on the soles, could not be accepted and remain in store at the warehouse of Wise srl, available to the customer for being retired at his/her responsibility and expenses.
15.2    LINGERIE AND BEACH WEAR
Underwear, swimwear and bikini bottoms must be tried over the underwear without removing the protective sticker. Returns of marked items or where the protective tape was removed could not be accepted and the goods could remain in storage at the warehouse of Wise srl available to the customer for being retired at his/her responsibility and expenses.
15.3    COLOURS
Wise srl ensures, as far as possible, that the colours of the products included in the site www.wiseboutique.com appear as close as possible to reality. However, as computer monitors vary, we can not guarantee that the colour displayed on the screen of the customer is completely identical to the colour of the item.


16. GIFT, GREETING CARDS AND PROMOTIONAL CODES
16.1 GIFT
Customers can choose (from the second purchase by credit card payment), while completing the order, the possibility to send the purchased item as a gift to a different address than the one of registration, provided that it is within the same Country. The product/s is/are sent to the address given by the customer, in a gift box with a personalized greeting card. It will be also required the sender’s address, which will be put on the shipment parcel. The invoice and the products prices will not be included in the package for shipment within the European Union, but sent via e-mail to the sender.
16.2    GREETING CARD
The Greeting Card of Wise srl is valid online to purchase any item available on www.wiseboutique.com in the Man and Woman sections.
It is available in denominations of Euro 100,00, 200,00, 500,00 and 1000,00.
The Greeting Card can be sent to the recipient in digital format, without any additional costs to the amount; or it may be physically sent to the recipient in an elegant gift box and accompanied by a personalized message, at the additional cost of Euro 8,00. Each card is valid for 12 months from its activation and it can be used for one or more purchases until the complete exhaustion of its value; it can also be used as partial payment of a purchase of a higher value.
Each Greeting Card can not be used to purchase more Greeting Cards and it can not be combined with other cards of Wise Boutique; for special requests, please contact the customer service at the e-mail address customercare@wiseboutique.com.
The amount of the Greeting Card can not be turned into money or it can not be refunded.
At maturity of 12 months, if the Greeting Card still has some credit, it will be cancelled.
The credit on the Greeting Card is valid exclusively for the purchase of the products and it can not be used for any shipping costs, charges or additional taxes of importation, which will remain at the customer’s expense.
Orders placed via the Greeting Card can be returned in accordance with the rules governing the returning of the clothes (see section: Rights to Withdrawal); the amount for the returned goods is credited on a new Greeting Card which will be sent via e-mail to the address specified by the customer.
The Greeting Card will be sent to the address indicated by the buyer at the time of ordering. Wise srl will not be responsible in case of shipment of the Greeting Card to an wrong or incomplete address provided by the purchaser.
The Greeting Card is anonymous and nominal, so Wise srl will not be responsible in case of theft, loss or use by third parties.  If you lose your Greeting Card, send an e-mail to customercare@wiseboutique.com.
Wise srl reserves the right to refuse orders placed through the utilization of Greeting Cards showing signs of fraudulent use or duplication.
The orders made via Greeting Card are subject to the trade policy, Privacy Policy and Site Rules published on www.wiseboutique.com
16.3    PROMOTIONAL CODES
Customers who sign up to the newsletter of Wise srl will receive information about the products and the companies that are present in the catalogue, pictures and presentations of events and fashion shows, updates on promotions and promotional codes.
Promotional codes, received via e-mail, are strictly personal and non-transferable. Each promotional code, by nature, has a validity period and this time can not be extended in any way, in some cases, promotional codes are valid only for certain brands or articles, which are specified in the e-mail containing the code .
Promotional codes can not be cumulative, transferable and/or sold. Wise srl reserves the right to refuse orders placed through the use of promotional codes showing signs of fraudulent use or duplication.


17. SIZES
Sizes vary considerably according to the stylist. For this reason, in every product page you will find the following information:
- A link to the “Size Chart” where you can convert international sizes, have some indications about the sizes of the products, a guide to using, and further information on how the clothes can dress and if they are particularly tight fitting or abundant.
If you need more help, our team try on every garment on sale and so they can answer any question or give explanations. To have a consultation, send an e-mail to infoproduct@wiseboutique.com .
We remind you that the first size change in Italy or in the European Union is free. For more information, see the section entitled Withdrawal Right of the Customer.


18. PROTECTION OF PERSONAL DATA
Pursuant to article 13 D.Lgs. 196/2003 and subsequent amendments and integrations, Wise srl, in its capacity as data controller, informs the customer that the personal data provided by him/her and contextually kept (1)  at the time of registration in the reserved access area of the site, (2) at the conclusion of a contract of an online purchase through any given product, (3) at the time of surfing the site through the c.d. “log” of the system, will be processed using manual, computerised and telematic means, for the purposes listed below:
a)      The accomplishment of the required tasks by Wise srl to conclude, manage and execute the contracts for the products purchase through the site of its own  property.
b)      For purposes strictly connected and/or necessary to satisfy requests, from time to time, made by the user through the site or by e-mail or other means of communication.
c)      The execution of obligations under applicable laws, regulations and Community legislation as well as by provisions given by authorities legitimated by law or supervisory organs.
d)     Sending of newsletters and promotional material having as its object the products offered by Wise srl.
With reference to the purposes above indicated, Wise srl informs that the giving of the data is necessary for the above purposes a), b), c) with the consequence that in such cases, refusal to grant the data will make it impossible for Wise srl to satisfy and fulfill the  requested orders  or the customer’s demands.
In view of what mentioned above, with reference to treatment referred to in point d), Wise srl will require from time to time to the customer, using the appropriate forms located on the site, to give consent to the carrying out of such a type and treatment.
The processing of personal data is carried out with logics strictly correlated to the purposes above indicated and, in any case, in order to ensure the safety and confidentiality of the data. Besides, the personal data can be communicated – for the purposes at the points a), b), c)- to other subjects than Wise srl, that will treat them as autonomous holders, and so responsible for their treatment. Anyway, the personal data will not be widely spread.
The data will be stored within the European Union.
Finally, Wise srl informs that the article 7 D.Lgs. 196/2003, gives to the customer, that communicates the personal data, specific rights, among which the one to obtain from the owner or from the responsible, where designed, the confirmation of the existance or not of his/her personal data and that such data are made available to him/her in intelligible form, to know the origin of the data and the logic and the aims on which the treatment is based, to have the abolition, the transformation in anonymous form or the block of the data if treated violating the law and the updating, the correction and, if there is interest, integration of the data, to  oppose, for legitimate reasons, to the processing itself.
In order to know about violations or changes in the policies concerning the protection of the personal data followed by Wise srl, mainly due to regulatory changes, it is appropriate that the customer consults constantly this document.


19. COMPLAINTS
19.1  Every possible complaint from the customer must be sent to:
Wise srl
Customer service
Via Mercatello, 36 Cremona (CR)
e-mail customercare@wiseboutique.com
19.2  These general terms and conditions are governed exclusively by the Italian Law.


I AGREE
Within the meaning and for the purposes laid down in articles 1341 and 1342 of the Civil Code, you hereby expressly accept the provisions laid down in the articles: 3 ( brief description of the products in our catalogue) ; 5 ( right not to satisfy the order); 8.1, letter E ( lack of responsibility with respect to the fraudulent use of the customer’s credit cards ); 8.1, letter F ( lack of responsibility with respect to the success of online payment ); 8.2, letter B (we reserve the right to cancel the order in lack of receipt of copy of the bank transfer within 48 hours); 8.3, letter B ( we reserve the right to cancel the order in case there are payments made by non-verified PayPal accounts); 11 and 22 (delivery  and shipping costs and taxes that the customer must pay);  15 ( fulfilment of the obligations of Wise srl at the time of the product delivery to the chosen courier); 16 (obligation of control of the delivered products by the customer); 17 ( product acceptance without reservation by the customer, in the absence of contestation), 23 ( chargeback reserve of 10% in case of damage to the internal or external packaging of the returned product); 25 (we reserve the right to refuse the acceptance of the returned product); 32 ( privacy); 34 (applicable law), of these General Terms and Conditions.


CONTACTS
Customer Care           customercare@wiseboutique.com
Product Information    infoproducts@wiseboutique.com
Order Status              logistic@wiseboutique.com
Returns                     returns@wiseboutique.com
Press Office               press@wiseboutique.com
Events                      events@wiseboutique.com
Jobs Opportunity       humanresources@wiseboutique.com
Social Networks         socialnet@wiseboutique.com
 
Wise srl
Legal office:
Corso Mazzini, 71 (CR)
26100 Cremona (CR) Italy
E-mail: info@wiseboutique.com
Administrative headquarters:
Corso Mazzini, 71 (CR)
26100 Cremona (CR) Italy
E-mail: administration@wiseboutique.com
Codice Fiscale e Partita Iva: 01230310193
Numero Rea: 152948